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BabelColor News!


i1Pro 2 support



Mountain Lion


   
DeltaE* for Android



(more info)



General questions
1- Can I get evaluation copies of BabelColor Software?
2- Is BabelColor Software shareware?
3- How much does BabelColor Software cost?
4- Do you offer student or academic pricing for your Software?
5- What is new and what is coming in the next versions?
6- Will I be able to get free upgrades?
7-
Why are there various payment methods depending on the product or service?

Software install questions
1- (Windows) The program always asks to re-enter the registration info. How can I fix this?
2- (Windows) The program does not behave properly after installation. What can I do? (new)
3- (Windows on Mac) Can I use your Software for Windows on a Mac?
4- (Mac) Is your software for Mac Universal?
5- (Mac) The application, an old version downloaded in a .sit archive, does not launch. What is the problem?
6- (Mac) I get a message that CT&A or PatchTool is from an "unidentified developer." What can I do? (new)
7- (Mac) I installed Mountain Lion and I am asked to install Java SE 6 runtime. Is this OK? (new)
8- (Mac) The Console shows that the hasplmd process is crashing every 10 seconds. Can I stop it? (new)

9- (Linux) Are there Linux versions of your Software?

BabelColor CT&A Software questions
1- What is the difference between BabelColor and BabelColor CT&A?
2- What is the difference between BabelColor CT&A and PatchTool?
3- Do you use the same gamma for all spaces?
4- Is a calibrated monitor required?
5-
Can I use my Spectrocam/Pulse/Other-instrument with BabelColor CT&A?

6- Is there anything I should know before measuring my display?
7- My i1 (Eye-One) is connected but not recognized by BabelColor CT&A. What can I do? (updated)

PatchTool Software questions
1- What is the difference between PatchTool and BabelColor CT&A?
2- Can I use PatchTool to calibrate my monitor?

3- My i1 (Eye-One) is connected but not recognized by PatchTool. What can I do? (updated)

BabelColor Watch your White! TM white target questions
1- Is the white target useful only with RAW file?
2- Is it normal to obtain a target reflectivity of more than 100% for some wavelengths?
3- Why is this white target MORE expensive than apparently similar products?
4- Why is this white target LESS expensive than apparently similar products?
5- What is best, a white or a light-grey target?
6- Do you offer targets in other sizes or colors?
7- Can I purchase a NIST traceable certificate with my target?
8-
How sturdy is this target?


General questions

1- Can I get evaluation copies of BabelColor Software?
Yes. Just go to the download page to get the software. There is NO form to fill and NO personal information has to be given in order to get a copy. Please note that non-registered programs may be time-limited and/or with limited functions and features.    top

2- Is BabelColor Software shareware?
Yes, as per one of the numerous interpretations of the term!. You can give a copy to a friend or colleague as long as you give the complete evaluation package. Of course, if you purchase a BabelColor Software, you cannot give or lend your license. Also, you cannot distribute or offer for download the evaluation package unless you have a written agreement with BabelColor.    top

3- How much does BabelColor Software cost?
The single license price is 125 US$ for BabelColor CT&A and 125 US$ for PatchTool. Please go to the purchase page for more information on how you can purchase the program. For volume pricing, or special prices when buying the same product for Mac and PC, please enquire by e-mail and we will send you a quote: Sales request .    top

4- Do you offer student or academic pricing for your Software?
Our products are priced very competitively when compared against other products in the colorimetric market. Because of this, we do not offer student or academic pricing. However, we can provide very "aggressive" pricing for volume purchases.    top

5- What is new and what is coming in the next versions?
Details of the new features and improvements of all released versions are available on the Revision History pages (BabelColor CT&A Revision History or PatchTool Revision History). Also check our Home page for special announcements. Your suggestions for new features are welcomed.    top

6- Will I be able to get free upgrades?
Yes. Your license is valid for all incremental upgrades (x.1, x.2, etc.). Your exclusive permanent license code will not need to be updated for these upgrades. However, upgrades to a major revision, from 4.x to 5.x for example, may require additional purchasing, although rebates for owners of the previous version will be available.    top

7- Why are there various payment methods depending on the product or service?
The payments methods offered on this site are optimized for the specific products and services:

  • for Mac and Windows Software: Order processing and payment is done through RegNow. RegNow is part of Digital River, a global e-commerce company. Major credit cards are accepted, as well as other forms of payment, including PayPal. If physical delivery of a CD is required, it is handled by RegNow.
  • for Android Software: Order processing and payment is done through the Google Play Web site (previously called the Android Market).
  • for physical goods (i.e. BabelColor Watch your White! TM white target and posters): Order processing is done through UltraCart, an e-business service company created in 1996. Payment processing is done through PayPal; a PayPal account is NOT required. Major credit cards are accepted, as well as PayPal. Delivery is handled by BabelColor.
  • for BabelColor Services: After e-mail exchanges between the Customer and BabelColor, and a mutual agreement on the services to be performed, a "Money request/Invoice" is sent by BabelColor through PayPal. Major credit cards are accepted, as well as PayPal. There is usually no physical delivery required as documents and reports are sent by email.

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Software install questions

1- (Windows) The program always asks to re-enter the registration info. How can I fix this?
In some circumstances, when being launched, the program may show a message indicating that the copy is not registered, even if you previously successfully entered your registration Name and Key. When this happens, you should launch the program as an administrator, and re-enter the registration info (On Vista, Windows 7, and Windows 8, do a right-click on the PatchTool or BabelColor CT&A icon and select "Run as administrator" from the popup menu). Once you have entered the registration info in such a way, you should be able to start the program normally thereafter.
Please contact us if the above suggestion does not work: Contact us.    top

2- (Windows) The program does not behave properly after installation. What can I do?
If you have a problem starting the program or with registration, please use the following procedure:

  • Disable any anti-virus program
  • Uninstall the program
  • Reboot the computer
  • Disable any anti-virus program
  • Check that the application folder you just uninstalled is empty.
    The default application folder path is:
    "C:\Program Files\BabelColor\PatchTool\" or "C:\Program Files\BabelColor\BabelColor CT&A\"
          or, if using a 64-bit OS:
    "C:\Program Files (x86)\BabelColor\PatchTool\" or "C:\Program Files (x86)\BabelColor\BabelColor CT&A\"
    Trash any files in this folder if required.
  • Install the program
  • Launch the program and enter your registration Name and Key. Please consult Question-1 above if you are asked to re-enter your registration info.    top

3- (Windows on Mac) Can I use your Software for Windows on a Mac?
We successfully tested the Windows versions of our Software on Macs configured for dual Mac/Windows boot. However, since it is very difficult to test all combinations of hardware and OS on the market, including the various regional settings, there may be issues that we are unaware of. Please contact us if you see something that looks suspicious: Contact us.

Please note that our Windows Software was not designed for, nor tested with, Virtual PC and other Windows emulators, since there is a native Mac version available. We have received feedback from users to the effect that BabelColor CT&A for Windows does not launch properly on older versions of Virtual PC; we do nonetheless appreciate feedback on your experiments with our software on emulators.    top

4- (Mac) Is your software for Mac Universal?
BabelColor CT&A and PatchTool for Mac are no longer offered in separate Universal binaries and Mac-Intel packages. BabelColor CT&A and PatchTool for Mac are now offered in separate PowerPC and Mac-Intel downloads.    top

5- (Mac) The application, an old version downloaded in a .sit archive, does not launch. What is the problem?
This has been noted with archives saved in the "Stuffit" format (*.sit), which was used only for the older BabelColor CT&A version dedicated for the Mac Classic OS; the latest software releases are compressed in the .zip archive format, for which this is not an issue. The problem is very likely caused by the Stuffit program on your Mac; more specifically, the application may not be set with the proper permissions after being un-stuffed. The problem happens in particular on computers which have been upgraded from OS 9 to OS X, or on which Stuffit 8.0 was installed previously. Here is something from the Stuffit site:

"StuffIt Deluxe 8.0 caused a problem whereby applications would not run if they were expanded from archive formats that do not preserve UNIX file permissions. In earlier versions of StuffIt Expander, this problem did not occur because the UNIX "execute" permission was set on all files as they were expanded. StuffIt Deluxe 8.0.2 restores that feature. However, if you are certain that you do not want the "execute" permissions set, you can tell StuffIt Expander not to alter UNIX file permissions when expanding non-UNIX compatible file formats. This can be done in StuffIt Expander preferences by un-checking the box that says "Set execute permissions by default". "

You can try this to fix the problem (also from Stuffit makers):

"Troubleshooting for all Mac OS X products: Disk Repair and Permissions Repair
If you are experiencing problems with any of our software that runs on Mac OS X (or any other Mac OS X compatible software for that matter), please try the following general fixes and maintenance:

Disk and Permissions issues:
It is possible there is a problem with your disk and/or disk permissions. There are easy steps to attempt a repair of such issues provided as part of your Operating System. Boot up from your OS X CD and run the "Disk Utility" program. Select the "First Aid" tab, select your hard disk and click the "Repair Disk" button. Once it is finished, if errors were found and repaired, run "Repair Disk" again until it runs cleanly once without reporting any errors.

Now boot up from your startup drive and launch the "Disk Utility" program. Select the "First Aid" tab, select you hard disk and click the "Repair Disk Permissions" button. "Repair Disk Permissions" is an important step and Apple recommends that it be run periodically. When it is finished reboot from your startup drive."

You can also change the application permissions using the Info window (ctrl + mouse click on the program icon, then select "Get Info"). Here is what the settings should be:

Ownership & permissions: Read and Write
Details/Owner: Read & Write
Details/Group: Read only
Details/Others: Read only

And finally, you can change the permissions using the "sudo chmod" Terminal command (the command is a short form for "SuperUser ChangeMod"), and is used as shown below for BabelColor CT&A (for PatchTool, replace "BabelColor CT&A.app" by "PatchTool.app"):

$ sudo chmod 755 BabelColor CT&A.app

From "Mac OS X: the Missing Manual":

"The chmod command is a quick way to change access privileges-including Execute permission, which isn't available in the File Get Info window. The 755 business is a long story, which you can read at any Terminal prompt by typing man chmod and hitting Enter. In short, however, this code is shorthand for "Change the permissions so that everyone can read and execute (but not make changes to) this file"-just what you want for a CGI script. After hitting Enter, you're ready to proceed. Now sudo asks for your administrator's password. Once you've entered it, press Enter.."    top

6- (Mac) I get a message that CT&A or PatchTool is from an "unidentified developer." What can I do?
This is a message which appears in Mountain Lion for programs not downloaded from the Apple App Store, or for programs created by developers which did not pay to be "identified" by Apple. IMPORTANT: Before continuing, make sure you downloaded the program from the BabelColor Web site; this information should also appear in the "unidentified developer" message. To launch CT&A or PatchTool the first time after you download the program, go in the "Security & Privacy" settings of your "System Preferences"; select the radio button corresponding to "Allow applications downloaded from: Anywhere". You may need to first unlock the dialog by entering your account password. You should leave the security settings dialog open for the next step. Once the program is launched, you can change the security setting back to where it was. Please consult the Mountain Lion Issues page on this site for an illustrated procedure.    top

7- (Mac) I installed Mountain Lion and I am asked to install Java SE 6 runtime. Is this OK?
Yes. This message may appear the first time you start PatchTool's Display Check after upgrading to Mountain Lion. Although PatchTool is not programmed using Java code, some of its plug-ins may use it, and you need to install the Java SE 6 runtime in order for the program to function correctly. Please consult the Mountain Lion Issues page on this site for more information on the problem and how to fix it.    top

8- (Mac) The Console shows that the hasplmd process is crashing every 10 seconds. Can I stop it?
This problem has been seen in Mac Lion (OS X 10.7) and Mountain Lion (OS X 10.8). The hasplmd process is a license manager program used with USB security keys, or "dongles". The problem has nothing to do with BabelColor software but may be due do to an older X-Rite software component installed to support the i1Display Pro. Please consult the Mountain Lion Issues page on this site for more information on the problem and how to fix it.    top

9- (Linux) Are there Linux versions of your Software?
No Linux versions are planned for the moment. However, we may reconsider it in the future.    top


BabelColor CT&A Software questions

1- What is the difference between BabelColor and BabelColor CT&A?
"BabelColor Color Translator & Analyzer" is the program's full name, but we often use the shorter form, "BabelColor CT&A", and sometimes an even shorter form, "CT&A". "BabelColor" is the name by which the program was previously known. The new name is to better differentiate this software from the company's name and from other BabelColor products. BabelColor is a registered trademark for color tools, products and services.    top

2- What is the difference between BabelColor CT&A and PatchTool?
There are too many to list in a short answer! However, we can globally answer this question by looking at typical uses. If you are interested in comparing or converting a color from an RGB space or a color catalogue (i.e. a Color Deck) to another RGB space or color catalogue, then BabelColor CT&A is a good choice. As well, if you want to transform your i1Pro or i1Pro 2 into a full-featured densitometer (see Density) or a powerful spectral analysis tool (see FluoCheck, Graph, ISO 3664+, Metamerism Index, RAL Design, Whiteness), the answer is again BabelColor CT&A. On the other hand, if you want to open, measure, and manipulate color lists (in CGATS, spreadsheet, CxF, Adobe Swatch Exchange (ASE), or text formats), of any size, and view, convert, average, or compare them, then PatchTool is the solution. If you want to check your display performance using many different instruments, then again PatchTool is the answer. These products complement each other; you could well use BabelColor CT&A to assess a light booth illumination uniformity and light quality, then use PatchTool to average your printer or press calibration targets and check their accuracy relative to known reference values. Please consult the programs' features (BabelColor CT&A, PatchTool) and their respective Help manuals for additional information.    top

3- Do you use the same gamma for all spaces?
No. If a multi-parameter gamma is defined for a given space, sRGB or eciRGB_v2 for example, the higher accuracy multi-parameter definition is used by default. However, the user has the option of using a single parameter gamma if desired. The detailed parameters and the single value gamma are displayed in the menu-selectable Space data table. Note: The L* (L-star) gamma of eciRGB_v2 has, by definition, the same equations as the multi-parameter gamma of sRGB and NTSC, but with different values for each parameter.    top

4- Is a calibrated monitor required?
No. Although strongly recommended, a calibrated monitor is not required since a lot of the data provided by the program is in numerical form. However, if your display is calibrated with an ICC profile, CT&A will detect the default display profile and show accurate colors since CT&A is color managed; this capability is useful for the patch layouts of the RGB vs RGB tool and for all spectral tools where patches are shown (Density, FluoCheck, Graph, Metamerism Index, RAL Design). The display profile can also be user-assigned.    top

5- Can I use my Spectrocam/Pulse/Other-instrument with BabelColor CT&A?
In CT&A Version 4 we added support for the i1Display Pro and the i1Pro 2. The list of supported instruments for the RGB vs RGB tool can be found here; the list of supported instruments for the spectral tools (Density, FluoCheck, Graph, ISO 3664+, Metamerism Index, RAL Design, Whiteness) can be found here. Support for other instruments will be considered, depending on demand.    top

6- Is there anything I should know before measuring my display?
As a matter of fact, yes! Many BabelColor CT&A users measure their monitor or home cinema's color temperature, luminance, and chromaticity using either the program's RGB vs RGB or Graph tools, with the input data coming directly from an one of the supported instruments. We have thus prepared a tutorial on how to make and interpret these measurements (Tutorial 10: Measuring color patches on a display) which can be found in the program's Help file, which is available as a separate pdf download: BabelColor_CT&A_Help.pdf (10.5 MB).    top

7- My i1 (Eye-One) is connected but not recognized by BabelColor CT&A. What can I do?
You may receive a message to the effect that the i1 (Eye-One) is not connected when you select the "Peripheral/Instrument info...” menu. Assuming that your instrument is indeed connected, first check if the i1Profiler program from X-Rite is opened, and, if opened, close it, since BabelColor CT&A cannot be used at the same time.

Early versions of i1Profiler provide a control panel named “X-Rite Device Services”, which is used to assign/unassign instruments to X-Rite software. On a Mac, the “X-Rite Device Services” control panel is located in the System Preferences dialog. The latest versions of i1Profiler still include “X-Rite Device Services” but do not include a control panel, and instrument assignment is performed dynamically when opening an X-Rite program.

If using an early version of i1Profiler, you should DESELECT the i1 (Eye-One) in the “X-Rite Device Services” control panel; this will make the instrument available for BabelColor CT&A. Please note that changes in the X-Rite control panel can be done while BabelColor CT&A is opened. You should then be able to connect the instrument by selecting the "Peripheral/Instrument info...” menu once again. The early versions of i1Profiler may also open one or more dialogs asking if you want BabelColor CT&A to take ownership of the i1 peripherals; please answer “Yes” to the question(s). “X-Rite Device Services” is dedicated to X-Rite programs and is not under BabelColor CT&A's control; any problem related to its use should be directed to X-Rite.

If the above fails, you can always try to disconnect and reconnect the instrument. Please note that BabelColor CT&A should be used with only one i1 (Eye-One) connected at a time.    top


PatchTool Software questions

1- What are the differences between PatchTool and BabelColor CT&A?
There are too many to list in a short answer! However, we can globally answer this question by looking at typical uses. If you are interested in comparing or converting a color from an RGB space or a color catalogue (i.e. a Color Deck) to another RGB space or color catalogue, then BabelColor CT&A is a good choice. As well, if you want to transform your i1Pro or i1Pro 2 into a full-featured densitometer (see Density) or a powerful spectral analysis tool (see FluoCheck, Graph, ISO 3664+, Metamerism Index, RAL Design, Whiteness), the answer is again BabelColor CT&A. On the other hand, if you want to open, measure, and manipulate color lists (in CGATS, spreadsheet, CxF, Adobe Swatch Exchange (ASE), or text formats), of any size, and view, convert, average, or compare them, then PatchTool is the solution. If you want to check your display performance using many different instruments, then again PatchTool is the answer. These products complement each other; you could well use BabelColor CT&A to assess a light booth illumination uniformity and light quality, then use PatchTool to average your printer or press calibration targets and check their accuracy relative to known reference values. Please consult the programs' features (BabelColor CT&A, PatchTool) and their respective Help manuals for additional information.     top

2- Can I use PatchTool to calibrate my monitor?
No, PatchTool cannot generate an ICC profile. The Display Check feature in PatchTool is dedicated, as its name says, to check your monitor calibration. However, PatchTool is color managed and will use the default ICC display profile, or any other user-assigned profile, to display calibrated colors. Many calibration software offer a small utility, with basic features, to validate the profile they generate. PatchTool's Display Check is a flexible tool designed to independently validate monitor calibration, where you can define your own color list, of any size, and have a complete overview on how the measured data is processed. Please consult our Application Note on monitor proofing using the IDEAlliance monitor certification procedure for more information.    top

3- My i1 (Eye-One) is connected but not recognized by PatchTool. What can I do?
You may receive a message to the effect that the i1 (Eye-One) is not connected when you click on the "Info" button of the Display Check and PatchReader windows. Assuming that your instrument is indeed connected, first check if the i1Profiler program from X-Rite is opened, and, if opened, close it, since PatchTool cannot be used at the same time.

Early versions of i1Profiler provide a control panel named “X-Rite Device Services”, which is used to assign/unassign instruments to X-Rite software. On a Mac, the “X-Rite Device Services” control panel is located in the System Preferences dialog. The latest versions of i1Profiler still include “X-Rite Device Services” but do not include a control panel, and instrument assignment is performed dynamically when opening an X-Rite program.

If using an early version of i1Profiler, you should DESELECT the i1 (Eye-One) in the “X-Rite Device Services” control panel; this will make the instrument available for PatchTool. Please note that changes in the X-Rite control panel can be done while PatchTool is opened. You should then be able to connect the instrument by clicking on the "Info" button. The early versions of i1Profiler may also open one or more dialogs asking if you want PatchTool to take ownership of the i1 peripherals; please answer “Yes” to the question(s). “X-Rite Device Services” is dedicated to X-Rite programs and is not under PatchTool's control; any problem related to its use should be directed to X-Rite.

If the above fails, you can always try to disconnect and reconnect the instrument. Please note that PatchTool should be used with only one Eye-One connected at a time.    top


BabelColor Watch your White! TM white target questions

1- Is the white target useful only with RAW file?
No. While the White Balance (WB) tools found in Adobe Camera Raw (ACR), Bibble (from Bibble Labs), and other RAW file import programs facilitate WB correction, there are many other tools that can help you obtain more neutral grays. The White Point eyedropper found on most Levels/Histogram dialog windows is a good one. Also, you can monitor the target color while you adjust the tone curves, or use Color Variations tools. Finally, you should know that Bibble also supports the import of JPEG images, so that you can use its RAW import features, not only its WB tool, with legacy files.    top  /  target page

2- Is it normal to obtain a target reflectivity of more than 100% for some wavelengths?
Yes, up to a point! If measuring a target with a spectrophotometer, you may find that reflectance at some wavelengths can be more than 100%, let's say 101% or 102%. First, you should know that this is NOT fluorescence, as the BabelColor white target does not contain optical brighteners to achieve its near perfect reflective properties. There are nonetheless a few reasons why this can happen, and the most probable is simply that your are within your measuring instrument accuracy tolerance. With many instruments specified for an inter-instrument accuracy of about 1 DeltaE (CIELAB), this means that it is possible to obtain a Lightness, the L* of the L*a*b* notation, of up to 101 for a 100% reflectance target. This could happen if your instrument, during calibration, under-estimates the reflectance of the calibration tile at a given wavelength; it will then over-correct all reflectance values, with a particularly noticeable effect for those around 100%. You should also note that built-in calibration tiles used in color instruments are not perfectly white; they generally have a maximum reflectance around 90%, with a corresponding L* of about 96, and the reflectance is not perfectly uniform across the spectrum, and thus they are not neutral white. A small error at 90% reflectance during calibration will be slightly amplified for test samples with higher reflectance (between 90% and 100%).    top  /  target page

3- Why is this white target MORE expensive than apparently similar products?
Perfection has a price! Well, seriously, this target is whiter, i.e. more neutral and more reflective, than the targets designed for the photographic market. You will find it is near impossible to find a better white target. In fact, the BabelColor white target is made of sintered PTFE, the best material for white reference targets, traditionally used in labs and in high-end instrumentation (both on earth and in space!). To achieve its specifications, the BabelColor target manufacturing process is far more involved than just painting a surface or cutting a sheet of plastic, as it is typically done in products designed as photographic accessories.     top  /  target page

4- Why is this white target LESS expensive than apparently similar products?
The BabelColor white target can be purchased for about 1/3rd the price of equivalent white reference targets offered by scientific equipment providers. For one thing, we are not cutting on performance as you will find that our target is as good, if not better, than these other products (we spec conservatively!). We have simply focused on optimizing our process to a single product, to start with, with correspondingly less costly set-up time, and we have elected to simplify packaging.    top  /  target page

5- What is best, a white or a light-grey target?
It depends on the target! You may have seen recommendations for using a light grey patch of the ColorChecker as a reference for white balance. A well known color expert mentions in one of his books that a "...white balance tool is best used on a diffuse highlight white that still contains details, rather than on a specular highlight...". Why not the white ColorChecker patch then? For one, the ColorChecker white patch is not very neutral, with a b* value of 2.3 (the b* of L*a*b*, Illuminant D50, averaged from many charts), compared to the light grey patches which are much more neutral; also, the white patch is not perfectly diffusing and can reflect the light source directly into the camera lens, creating specular highlights, and introducing errors if used for white balance. So, when using only the ColorChecker, a light grey patch makes sense. In contrast, the BabelColor white target is very neutral, with a diffusing surface, and it is white!. By ensuring that the pixels representing the BabelColor target are not clipped, you know that all colors will not be clipped, obtaining a well defined lower limit for partially blown highlights by the same token (where R, G, or B is over 255 in 8-bit file format), and you get accurate white balance!    top  /  target page

6- Do you offer targets in other sizes or colors?
No, but this could change depending on demand (see also the Target FAQ-4).    top  /  target page

7- Can I purchase a NIST traceable certificate with my target?
No. While we control the reflectance of EVERY target produced with a variety of calibrated instruments, we do not yet offer such a certificate.    top  /  target page

8- How sturdy is this target?
The BabelColor target material can withstand high ambient temperatures and humidity levels, water, and many chemicals. The target has a nominal 9 mm thickness and it is made of the same material throughout. A direct shock could locally affect its surface; however, in such an event, the remaining surface should still be usable. If resurfacing is required, this can be done, in most cases, using simple low cost supplies found at any hardware store. Please contact us for instructions on how to extract the target from the case and how to perform resurfacing.    top  /  target page


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Last modification : 13 avril 2013